Shipping policy
Effective Date: April 7, 2026
At Go NANI, every batch is handcrafted with care. Because we produce in small batches, processing times may vary — but we promise it’s worth the wait.
Small Batch Production & Order Processing
Go NANI products are made in small, handcrafted batches.
Depending on kitchen scheduling and production timing, orders typically ship within 3–7 business days.
During high-demand periods or restocks, processing times may extend slightly. We appreciate your patience as we prepare your order fresh.
You will receive:
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An order confirmation email after purchase
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A shipping confirmation email with tracking information once your order ships
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery timelines are estimates provided by the shipping carrier and are not guaranteed.
Go NANI is not responsible for carrier delays due to:
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Weather conditions
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Service interruptions
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Carrier capacity issues
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Incorrect shipping information provided at checkout
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
If an incorrect address is provided and the order has already shipped, Go NANI is not responsible for lost or misdelivered packages.
If you notice an error, contact us immediately at:
We will do our best to assist before the order ships.
Lost or Stolen Packages
Once an order is marked as delivered by the carrier, Go NANI is not responsible for lost or stolen packages.
If you believe your package was stolen, please contact the shipping carrier directly to file a claim.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery with:
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Your order number
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Photos of the product and packaging
We’ll review and resolve the issue promptly.
Domestic Shipping
We currently ship within the United States.
Questions?
For any shipping-related questions, please contact:
Go NANI
Email: care@gonani.com